CASE STUDIES of our happy customers

Aavas Financiers

aavas

CHALLENGES

Sales reps not updating existing DSR/ entering false information. No mode of knowing if sales reps are actually visiting customers. No visibility into actual productivity levels and make training/ resourcing decisions

Multiple 1-1 follow up was required at all levels, to keep up momentum. This meant smaller reporting spans and lot of middle management

Dedicated MIS people preparing excels and collating all data

No visibility into customer’s locations (geo-tagging) and feedback

SOLUTION

Location tracking, data capture from lead with automatic detection of rep’s actions, single click updates

Automated and actionable MIS based on KPIs

Comprehensive lead management and lower TAT since leads are assigned as soon as service request is raised via call centre based on availability and locations of field team

Geo-tagging of customer’s home, property and collection addresses

RESULTS

25%
Increased conversions

80%
Increased customers visit

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